Privacy policy
Last updated: June 9, 2026
Hollaway operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a secure and personalized shopping experience (the “Services”). Hollaway is powered by Shopify, which enables us to offer and maintain the Services.
This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit our website, place an order, create an account, communicate with us, or otherwise interact with our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment Information
- Payment method details
- Transaction records
- Payment confirmations
- Billing information
Account Information
- Username
- Password
- Account preferences
- Security settings
Order and Transaction Information
- Products viewed or purchased
- Shopping cart contents
- Wishlist activity
- Order history
- Returns, exchanges, and cancellations
Communications
- Customer support inquiries
- Messages sent through email or contact forms
- Feedback and reviews
Device and Technical Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Network connection details
Usage Information
- Website activity
- Pages visited
- Time spent on pages
- Interactions with features and content
How We Collect Information
We may obtain personal information from:
- Information you provide directly when placing orders, creating accounts, or contacting us.
- Automatic technologies such as cookies, analytics tools, and similar tracking technologies.
- Service providers who assist us with payment processing, shipping, website hosting, analytics, and customer support.
- Marketing partners, affiliates, and other third-party sources where permitted by law.
How We Use Your Information
We may use personal information for the following purposes:
Providing and Managing Services
- Processing orders and payments
- Fulfilling shipments
- Managing accounts
- Handling returns and exchanges
- Providing customer support
Improving Customer Experience
- Personalizing content and recommendations
- Enhancing website functionality
- Analyzing website performance
- Improving products and services
Marketing and Promotions
- Sending promotional emails
- Providing special offers and updates
- Displaying relevant advertisements
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
- Detecting fraudulent activity
- Protecting customer accounts
- Preventing unauthorized transactions
- Maintaining platform security
Legal Compliance
- Meeting legal obligations
- Responding to lawful requests
- Enforcing our policies and terms
- Protecting our rights and interests
Sharing of Personal Information
We may share personal information in the following circumstances:
Service Providers
We may share information with trusted providers who help operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Cloud storage providers
- Analytics providers
- Customer support services
Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information to provide, maintain, and improve the Services. Information submitted through our store may be shared with Shopify and its authorized service providers.
For more information about Shopify’s privacy practices, please visit:
Business and Marketing Partners
We may share information with advertising and marketing partners to provide personalized advertisements and marketing communications, subject to applicable laws.
Legal Requirements
We may disclose information when required by law or when reasonably necessary to:
- Comply with legal obligations
- Respond to lawful government requests
- Protect our rights and property
- Prevent fraud or security threats
Business Transfers
Personal information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Analyze website performance
- Improve user experience
- Deliver personalized advertising
Most web browsers allow you to manage or disable cookies through browser settings.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Children's Privacy
Our Services are not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that appropriate action can be taken.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
- Provide Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access your information
- Right to correct inaccurate information
- Right to request deletion
- Right to obtain a copy of your information
- Right to object to certain processing activities
- Right to withdraw consent where applicable
- Right to opt out of targeted advertising where permitted by law
To exercise any applicable privacy rights, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
International Data Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards to protect personal information during international transfers, including recognized contractual protections and other lawful transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or operational needs.
Any updates will be posted on this page along with the revised "Last updated" date.
Contact Information
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
Store Name: Hollaway
Legal Representative: Monicia Lewis
Email: admin@hollaway.shop
Phone: +1 256 589 3138
Business Address: 403 S Main St, Sylacauga Alabama 35150, United States
For the purposes of applicable data protection laws, Hollaway acts as the controller of personal information collected through the Services.