Refund policy
Last Updated: June 9, 2026
At Hollaway, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
30-Day Return Period
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Remain in its original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or order confirmation
Returns that do not meet these requirements may not be accepted.
Requesting a Return
To begin the return process, please contact our customer support team at:
Email: admin@hollaway.shop
Once your request has been reviewed and approved, we will provide instructions on how to return the item.
Please note that products returned without prior authorization will not be accepted.
Return Address
All approved returns should be sent to:
Hollaway Returns Department
403 S Main St
Sylacauga, Alabama 35150
United States
Return Shipping Costs
Customers are responsible for the cost of return shipping.
However, if the product arrives damaged, defective, incorrect, or develops an issue caused during transportation, Hollaway will cover the reasonable return shipping costs and work with you to resolve the matter promptly.
Damaged, Defective, or Incorrect Orders
We recommend inspecting your package immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
please contact us as soon as possible at admin@hollaway.shop so we can assess the issue and arrange an appropriate solution.
Non-Returnable Products
The following items cannot be returned:
- Perishable goods (including food, flowers, and plants)
- Customized or personalized products
- Personal care and hygiene products
- Hazardous materials
- Flammable liquids or gases
In addition, we do not accept returns on:
- Gift cards
- Clearance, final-sale, or discounted items where prohibited by law
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
If you would like a different item, we recommend returning the original product first.
After the return has been approved and processed, you may place a new order for the desired item. This is generally the quickest and most efficient exchange method.
European Union Customers
For orders shipped to countries within the European Union, customers have the right to cancel or return their purchase within 14 days of receiving the order without providing a reason.
To qualify, items must be returned:
- Unused and unworn
- In original packaging
- With tags attached
- Together with proof of purchase
This right is provided in accordance with applicable EU consumer protection regulations.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds are generally processed within 10 business days after approval.
- Your financial institution or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at admin@hollaway.shop.
Store Address
Hollaway
403 S Main St
Sylacauga, Alabama 35150
United States
Return & Refund Contact Information
Legal Representative: Monicia Lewis
Email: admin@hollaway.shop
Phone: +1 256 589 3138
Business Address: 403 S Main St, Sylacauga Alabama 35150, United States